Question 1

Are there any set up or cancellation fees?

Accepted Answer

Nope – You can set up a plan, upgrade, or cancel anytime without any fees.

Question 2

Does the hourly work roll over in the standard & premium plans?

Accepted Answer

No, the retainer of hourly updates is just covered for that month.

Question 3

What if my site gets hacked while on the plan?

Accepted Answer

If your site should get compromised while you’re on the plan, I’ll take care of cleaning the site and getting everything squared away with Google at no extra cost to you. However, to date, I have had zero sites get hacked while on my plan.

Question 4

What if I have updates that require more than the hour(s) included in my plan?

Accepted Answer

I’ll always try to get your updates done quickly to save you some extra cost but if you have a decent amount of updates that will require more hours, I’ll give you an estimate of time and do that at my hourly rate. If you’re on the Premium plan you’ll have a 50% discount off the hourly amount.

Question 5

How fast do you get to the hourly work I request?

Accepted Answer

I try to get to the hourly work within 1-2 business days.

Question 6

What happens if I pass on your plan?

Accepted Answer

If you decide to decline the maintenance plan, there’s a lot that can go wrong. Here are the top reasons I recommend you make sure your website is maintained:
- The site will not be optimized, which leads to poor performance, slow loading times and a gradual loss of Google SEO rankings.
- The site’s tools, plugins, themes and WordPress itself will quickly go out of date which is the #1 leading cause of website hacks. It’s incredibly important to keep ALL your website tools and plugins up-to-date.
- You might have no backups or restore points, so if the site gets hacked or breached, you could lose all your content, pages and Google ranking.
- You won’t get a monthly report from me, overviewing your site traffic, page views, etc.
- Most importantly, you won’t have me as your trusted web sorcerer to assist you with quick updates, tweaks, website issues, etc. Often you’ll have to try getting a hold of your hosting company for any assistance.

Question 7

What if I pass on the plan and my site gets hacked?

Accepted Answer

I can take care of getting the site cleaned for an initial cleanup fee of £300, then we can immediately get your site on my monthly plan to make sure it remains clean and protected form hacks.

Hosting & Maintenance

Your website needs reliable hosting and regular maintenance.

Maintenance Plan Options:

Silver

Gold

Platinum

Frequently Asked Questions